Contact us

Still have questions? You can email us or request a call back.


Please sign in and fill out a brief contact form.
Sign In
Skip sign-in and go to email form

If you represent a business and would like to learn more about Amazon Local for Businesses, please click here.

Important Update: Amazon Local to Stop Selling Daily Deals on 18 December 2015

Important Update: Amazon Local to Stop Selling Daily Deals

On 18 December, 2015, Amazon Local will stop selling daily deals at and on the Amazon Local app. Deals purchased prior to 18 December, 2015 will not be affected by this change and remain valid as specified on the vouchers. No action is required on your part.

What this means:

  • From 30 October, 2015 until 18 December, 2015, you can continue to purchase deals at Amazon Local as usual.
  • New or unused vouchers remain valid as specified on the vouchers and can be redeemed after 18 December, 2015.
  • After 18 December, 2015, you can continue to access your used and unused vouchers by visiting

The selection of music, theatre and comedy tickets will continue to be bookable at Amazon Tickets after 18 December, 2015, and will not be affected by this change:

Deals & Vouchers

About Amazon Local

Amazon Local is a website where you can discover local offerings, discounted products and services from high street chains, and local and online businesses.

We work with a range of companies to source deals for our customers which are then listed on our website, and sold to you directly from the business.

We're working to bring great deals to cities all over the UK.

You can choose to receive daily e-mails for your area (if listed) which will also include all our national deals, or choose to subscribe solely to national deals. Visit our "E-mail" help page to learn more.

Note: Not all offerings on Amazon Local are deal based. Some of our selection are full price so we offer our customers a wider selection. If an offering has a discount, this will be shown on the detail page.

About Amazon Local Deals

You can buy deals from high street chains, and local and online businesses.

If you’re looking for a specific deal, enter a few words into the search box at the top of any Amazon Local page and we’ll show you matching results. You can filter by city or postcode, or search national deals. You can also search for deals by category, by selecting the relevant option from the drop-down menu.

You can find more information about a deal by clicking the deal title from your search results and accessing the deal’s details page. This page will also tell you what business is offering the deal and will include the specific terms of the deal, such as quantity limits, scheduling requirements, locations where it can be used, and expiration dates. If you have further questions about a specific deal, please contact the business directly.

If you find a deal you’d like to purchase, click Buy under the price of the deal before the purchase time ends, review your order, and then click Place Your Order. We'll e-mail a link to your voucher as soon as we process your order.

Some of the deals on our site have limits on the number each customer may purchase. The "What You Need to Know" section of the deal detail page will let you know if there are limits on how many times you can purchase a specific deal.

If you purchase a deal in error, or need to cancel an order, please Contact Us. You can also view our refund policy on our "Refunds" help page.

About Vouchers

When you buy a deal on the website, we'll send you a voucher redeemable for the goods or services listed. You can check the What You Need to Know section of individual deals for redemption instructions, business and ticket provider contact information, purchase limits, expiration dates, and more.

Your purchased vouchers can be found in Your Orders. You’ll need to sign in to Your Account to see them. Most vouchers can be used from the day after the deal closes.

You'll need to print your voucher and take it with you when redeeming, or display it on your smartphone or other mobile device. Remember to check your voucher for redemption instructions, such as scheduling requirements, locations where it can be used, and expiration dates.

Most vouchers require that you use the entire value in a single visit, but some businesses allow partial uses of vouchers. For vouchers which can be partially used, if you don't spend your entire voucher on a visit, the amount you redeem will be applied against the total value of the voucher until it has a balance of zero pounds. The total value of your voucher must be spent prior to the expiration date printed on your voucher. Most businesses don't provide cash back for unused portions of vouchers.

Note: You must redeem your voucher before or on the date specified on the voucher as it won't be redeemable afterwards. Unless otherwise specified in the voucher terms, you won't be eligible to receive a refund from the business that sold the deal, or use the voucher if you fail to redeem it before or on the date printed on your voucher.

As a convenience to our customers, Amazon Local changes the status of vouchers when we receive redemption information from the business. If you believe an error has been made, please contact the business. If you're unable to resolve the problem with the business please Contact Us.

If you have any questions about your voucher, please contact the business. If you have any questions about seating or the pick-up name on your ticket for an event deal, you can contact the ticket provider.

About National Deals

National deals are from nationally recognised brands and can be redeemed online or in locations across the country.

If you subscribe to any Amazon Local region, national offers are included in your e-mails. If you aren't subscribed to any region, you can add National to your subscriptions to receive these offers.

For more information, go to "Your Account & Preferences".

Amazon Destinations

Make a Hotel Reservation

  1. Visit Amazon Destinations and click on the hotel you'd like to book.
  2. Click on See Availability & Book.
  3. Select your travel dates from the calendar and click Buy.
  4. Enter the guest details, choose your payment method and click Buy before the timer runs out.

Note: At the time of booking, you’ll only have the option to select available check-in and check-out dates from the calendar. Nightly rates can vary depending on seasonality, availability and even the day of week.

View Your Hotel Reservation

  1. Go to Your Orders.
  2. Navigate to the applicable reservation.

Cancel your Hotel Reservation

Amazon Local will offer the same cancellation and refund policy offered by the accommodation. You’ll find this policy in the What You Need to Know section of the hotel details. If you need to make a change to the dates or the number of guests travelling please contact the hotel directly to see if they can accommodate your request.

Checking -In/Out

When you check-in, you'll need to bring a printed copy of your reservation confirmation, and a credit or debit card for any incidental expenses, such as parking or room service. If you require a late/early check-in/out, please contact the hotel directly.

Your Account & Preferences

Create an Account

All you need to create your Amazon Local account is an e-mail address and a password.

Amazon Local uses's secure servers for purchasing, so if you don’t have an existing account, you’ll be asked to create one to purchase a deal and your information will be saved in our secure server.

You can access your account anytime by clicking on Your Account at the top of each page.

Please always use the same e-mail address and password to log in to Your Account. You don't need separate accounts for different devices or computers.

After creating your account you'll be able to:

  • Check your Amazon Local order history
  • View your Vouchers
  • Update your Deal Preferences
  • Manage your E-mail Subscription settings
  • Edit your account settings and payment methods.

Note: Any changes you make to your Amazon Local e-mail or password will be reflected on your account, and vice versa.

Update Account Information

You can update your name, e-mail address, password, and payment methods in a few steps.

To update your account information:

  1. Go to Your Account.
  2. Do one of the following:
    • Click on Account Settings, then Edit, and then Done.
    • Click on Payment Methods and add a promotional code to your account or update you credit cards on file.

Any changes you make to your Amazon Local e-mail or password will be reflected on your account, and vice versa.

Update Your Deal Preferences

We'll recommend deals to you via e-mail based on the deal preferences you select. We'll recommend deals to you via e-mail based on the deal preferences you select.

To set up or update your preferences:

  1. Go to Deal Preferences.
  2. Select Like, Neutral, or Dislike for the categories available.

It may take up to one day for your preferences to be reflected in offers you receive in our daily e-mails.

Your preferences are subject to the Amazon Local Privacy Notice.

Update Your Location Preferences

By setting up your location preferences, we can personalise the recommended deals that are e-mailed to you so they're closer to where you live, work, or socialise.

To set up or update your location preferences:

  1. Go to Location Preferences.
  2. Choose the Home, Work, or Socialise icon from the Drag & Drop box.
  3. Drop your selected icon over an area on the map.

    Note: It may take up to one day for your preferences to be reflected in offers you receive in the daily e-mails.

Your preferences are subject to the Amazon Local Privacy Notice. If you haven't set your location preferences, we use addresses from your Amazon Address Book for your recommendations.

Gifts & Gifting

Purchase a Gift Voucher

You can buy eligible deals as gifts on Amazon Local.

To purchase a gift voucher:

  1. Locate the deal you want to send as a gift.
  2. Click See Options & Buy.

    Note: Deals eligible for gifting will say Gifting options available below this button.

  3. Check the This is a gift box.
  4. Click Buy.
  5. Follow the on-screen instructions to complete your order.

    Note: You can choose to have the gift delivered right away or at a later date. If you choose today, we'll e-mail the gift recipient shortly after your order is complete. If you choose a later date, your gift will be sent between midnight and 3 a.m. GMT on that day.

Details of gifts you've purchased are stored in Your Orders.

Note: If the recipient has not received a gift e-mail within 1 day, there's a chance the e-mail went to their spam or junk folder, or the incorrect e-mail address was entered at check-out. If the gift recipient has checked their spam or junk folder and hasn’t received their e-mail, or you think you may have entered an incorrect e-mail address, you can update the recipient's e-mail address as long as the gift has not been claimed. To update the recipient's e-mail address, go to Your Orders and click on Update Gift Details.

Redeem a Gift Voucher

If you received an Amazon Local voucher as a gift, you can add it to Your Account by signing in or setting up an account if you're a new customer.

To add your voucher to Your Account:

  1. Click Get your gift now in the Amazon Local e-mail you received.
  2. Follow the on-screen instructions.
  3. View your gift in Your Orders.

Once you've added your voucher to Your Account, you can check the redemption instructions, scheduling requirements, available locations, and expiration dates.

Note: We won't disclose if or when you've used a gift with the gift giver; they'll only know if the gift has been claimed. If you want to return a gift for a refund, you'll need to contact the gift giver.

If you’re expecting an Amazon Local gift e-mail and you haven’t received it within 1 day of its expected delivery date, there's a chance the e-mail was routed to your spam or junk folder. If it's not there, please ask the gift giver to make sure the e-mail address they gave is correct.


Cancel a Voucher

You can contact us if you would like to cancel a voucher.

If you'd like to cancel a voucher:

  1. Review the guidelines in "About our Refund Policy".
  2. If the requirements for a refund are met, please contact us.

About Our Refund Policy

Most unused vouchers are eligible for a refund within 30 days of purchase for any reason. Vouchers for tickets, events and travel are subject to some restrictions.. If a business closes permanently, we'll always refund any unused vouchers.

Tickets and Events

Many event vouchers can’t be refunded unless the event is cancelled or rescheduled. If a voucher is non-refundable, it will be clearly stated before you confirm your order.


Unused travel or hotel vouchers are eligible for refund within 30 days of purchase as long as the promotional value hasn't yet expired and you haven't made your reservation. Once you make your reservation, you may not be eligible for a refund. You can check the "What You Need to Know" section of the deal for specific conditions.


Subscribe to Deal E-mails

You can subscribe to our e-mails to receive regular updates on our deals.

To subscribe to deal e-mails, do one of the following:

  • Go to Your Account, select Subscriptions, and click on any cities that interest you.
  • Go to Amazon Local and select a city. You can then view a deal and click Subscribe.

Note: If you’ve signed up for an e-mail subscription but aren’t receiving e-mails for it, please ensure that your e-mail address is correct in Account Settings in Your Account. You may also want to check your junk or spam e-mail folders, as some e-mail providers can route mail to these folders.

Resolve E-mail Delivery Problems

If a gift voucher isn't available one day after the delivery date or you aren't receiving subscription e-mails that you've signed up for, there are a few things you can check.

  • Spam or junk folders
  • The e-mail address entered

You can contact us if the e-mail isn't in a spam or junk folder, of if you would like to update the e-mail address associated with the gift voucher or subscription.

Unsubscribe from Deal E-mails

You can set your preferences to stop receiving deal e-mails from Amazon Local.

To unsubscribe from deal e-mails, do one of the following:

  • Click Unsubscribe at the top or bottom of any deal e-mail.
  • Go to Your Account on Amazon Local, select Subscriptions, and uncheck the city for which you no longer wish to receive deal e-mails.
  • Go to Your Account on and click Amazon Local and Amazon Delivers E-mail Subscriptions in the Settings section.

You will still receive transactional e-mails, like those related to your Amazon Local account or purchases.


Manage Amazon Local on Mobile

You can use the Amazon Local app to redeem your vouchers, edit your location preferences, and more.

After downloading the Amazon Local app, you can take the following actions:

  • Redeem Your Vouchers: Go to Your Vouchers and click on your deal to open your voucher code. Show the voucher code to the business so they can scan it.


    • Some businesses require a printed copy of your voucher. If this is the case, it will be stated on your voucher so you will know in advance.
    • If you're unable to redeem your voucher and can't resolve the issue with a manager at the business, please Contact Us and we'll be happy to help.

  • Change Your Location Preferences: Go to Settings and click on Subscriptions. Select Edit to remove a city or Add a subscription to add a city.
  • Passcode Lock: Set up a 4-digit code to add an extra layer of protection by doing the following:
    1. Go to Settings.
    2. Click on Passcode Lock.
    3. Click Turn on Passcode Lock.
    4. Enter a 4-digit passcode.
    5. Re-enter your passcode to confirm.
  • Edit Push Notifications: Go to Subscriptions and click on a region to change your push notification settings on iPhone or iPad.

Amazon Local for Mobile

You can download our free apps to use Amazon Local on your mobile device.

If you have a Kindle Fire and would like to download the free app, please visit the Amazon Appstore.

If you’d like to download the free app for your iPhone/iPad, please visit the iTunes App Store.

If you have an Android device, please visit the Amazon Appstore or Google Play.


Resolve a Payment Decline

If there's an issue with your payment card, we'll notify you via e-mail.

To resolve a payment decline:

  1. Go to Your Vouchers.
  2. Click the link provided next to the impacted order to update your payment information.

You can still complete your purchase if you update your payment information within seven days of purchase.

Eligible Payment Methods

You can add or update your payment methods by visiting the Payment Methods section in Your Account.

We accept the following cards:

  • American Express
  • MasterCard
  • Visa
  • Visa Electron
  • Delta
  • EuroCard
  • Maestro and Solo (UK based only)

We don't accept bank transfers, payments by BACS, PayPal, or Gift Cards.

Note: We won't give your card number to the hotel..